Deepika Padukone new BSNL brand ambassador

Deepika Padukone who is brand ambassador of Kingfisher Airlines, Levi Strauss, Parachute hair oil, and Tissot SA has been signed by State-run BSNL as its new brand ambassador. She has replaced the squeaky, bubbly girl, Preity Zinta.

BSNL, country’s largest telecom operator with 74 million customers, has not renewed Zinta’s contract of Preity Zinta which ended last week as it was eager to associate the brand with a younger face.

Among the handset companies, BSNL’s rival Airtel has cine stars like Vidya Balan and Madhavan as ambassadors. Spice has hired Katrina Kaif, Nokia has Shah Rukh Khan, Idea has Abhishek Bachchan, and Amir Khan endorses Samsung Mobile phones.

BSNL has off late been very aggressive in its marketing exercise in order to shed the typical PSU image and be seen as a lively brand for all categories of users.

The company is learnt to have a Rs 100 crore ad and marketing budget.

Aamir Khan is the brand ambassador of ‘Incredible India’

The ‘Incredible India’ campaign launched in 2002, showcasing the country’s unique heritage and cultural aspects, has been a major hit and made considerable impact on its tourism sector.Now, the Bollywood hero has been roped in by the tourism ministry to be the face of its brand campaign ‘Incredible India’ to showcase the country’s rich heritage and culture and the message, Athithi Devo Bhava.

The ministry is yet to finalise the type of campaign it wants to do for the coming year. However the tourism ministry will be coming out with an ad campaign and a road show to promote India’s tourism.

Aamir Khan is the new brand ambassador of the ‘Incredible India’ campaign. Aamir Khan has accepted the invitation to be part of the ‘Incredible India’ campaign and he is very happy to be part of ‘Incredible India’.

Factiva – search engine

Factiva, a Dow Jones and Reuters company provided global content, including newswires from Dow Jones & Reuters and The Wall Street Journal. Factiva has unrivaled collection of more than 14,000 authoritative sources includes the exclusive combination of The Wall Street Journal, the Financial Times™, Dow Jones and Reuters newswires and the Associated Press, as well as Reuters Fundamentals, and D&B company profiles. It offered a personalized single content solution with multiple language interfaces from archives of 9000 news sources. Thus, an engineering team got highly technical results while a marketing outfit got consumer friendly documents.

Factiva boosts of an innovative, XML-based and Web services-enabled technology platform provides access to this rich content collection via role-specific products or through customized enterprise, group or personal solutions

Amazon: Earth’s Biggest Selection TM

Early 1994, Internet usage was growing at a phenomenal rate of 2300 percent per month. Jeff Bezos, founder of Amazon.com, recalls that he felt need of doing something immediately. When something is growing that fast, every second counts.
Bezos quit his lucrative job at DE Shaw to start an online venture. His initial plan was to sell a low priced product, which customer would not hesitate to purchase online. After weighting several factors, he decided to concentrate on books.
“unless you could create something with huge value proposition for customer, it would be easier for the customer to do it old way.” Books, with low price and more than three million titles worldwide, seems to be an ideal product for selling online. Mail order book catalogs were not feasible, as they would have to carry thousands of titles, making them very bulky and expensive to mail. On the other hand, the Internet could provide such information economically and efficiently.
In June 1995, Amazon.com Books Inc. commenced its operations. The name Amazon drew inspiration from largest river in the world, signals Bezos’ clear intention to develop the biggest bookstore in the world. The name Amazon is short to remember, it captures the spirit of the site, and conveys its vast size and offering. Infact, Bezos had chosen the name Amazon also because it short, simple and easy to remember. Moreover it also captures the spirit of the site. He also wanted the same to start with letter A so that it appear at top of the search engine list.
Brand building initiatives
Online, the balance of power shifts away from company and goes towards the customer. Our strength is that we have not been competitor obsessed.
–Jeff Bezos, CEO Amazon.com
Bezos identified it very early that customer is the king. He proposed customer value proposition for the Amazon which is evident from the initiatives at Amazon. Amazon provide value added features to increase the ease of shopping viz. product search, gift click, wish lists, gift reminders, and ‘Amazon.com Anywhere’ which support access from wireless device. Amazon has successfully created one-to-one relationships with its customers by customizing features and service based on customer purchase history. It has also added community feeling among customers by soliciting and posting readers’ comments on book displays. Amazon also introduced Amazon.com discussion board to further enhance the community feeling. It allows customer to share information on their topic of interest. Amazon Associate program is help develop better customer interaction. The customer interaction is reinforced with the personalized communication model. Customer centricity is evident from all online and offline activities of the Amazon.
Amazon’s promotion program can be divided into three distinct phase. It started with word-of-mouth publicity among online communities. Second phase was beginning of advertising in online, print media and outdoors. Third phase of promotional program started with inauguration of Associates Program in 1996. The associate program offers other website to display the Amazon.com hot-link and offer specific books of interest to their visitors. Amazon has developed alliance and partnerships with high traffic web portals and sites viz. America Online, Yahoo!, Geocity, Alta Vista, Excite, Prodigy etc. The associates program has been phenomenally successful, attracting member sites of all size. Amazon has also used viral marketing technique through customer reviews, free e-Cards, and gift certificates.
Changing Focus
Amazon is an early mover on the internet and the first mover on the online bookselling. This has helped it build a strong brand at relatively low cost. Thanks to extensive hype and coverage across media.
The online book company received strong criticism when it started expanding its product line. Marketers and academicians across geography said that Amazon is diluting the value of its association with books. A report in time magazine mentioned: “it’s incredibly risky. How elastic is the Amazon brand name? how much can you stretch it until it simply explodes and become meaningless to consumer? And how long can the money hold out? Bezos has alreadt burned through a bank’s worth of ash with no sign of slowing down. If any thing he is upping the ante – according to estimate, the company’s net loss could be $350 million in this year (2000) alone.” Bezos, however felt otherwise: “No, see we are not book company. We are not Music Company. We are not Vedio Company. We are not Auction Company. We are customer company.” He started line extension with some other valid logic – brand to certain degree is quick-drying cement. When they are young, they’re stretchable and plaint, but over time they become more and more associated with a particular thing and hart to stretch. His views were absolutely right which was evident from Amazon music store initiative. June 1998, Amazon unveiled a music store, which within six month propelled Amazon to one of the leading online music retailer.
Conclusion
Amazon has successfully built a strong brand and loyal customer base.

CDNOW (Amazon.com – buy an old story)

Jason Olin Knew there had to be better way to buy music– phill Carpenter

Leading music store CDNOW was one of the most popular shopping store sites since 1994. It had mammoth selection of music-related products. It boosted of excellent coverage of music reviews, cover art, daily music news, features, guide to music genres, and exclusive interviews. It also involved in digital distribution of music. CDNOW was the first site to offer the sale of music downloads. Armed with successful implementation of innovative ideas, CDNOW aims to make every visit to the site a valuable and rewarding experience.The CDNOW was very easy to navigate and quick to load. Strong content alliances, music reviews, cover art, daily music news etc. had made the content of the site attractive and useful. It had made the process easier for customers to explore new music and make informed purchase decision. It also offered customer to customize site as well as music CD as per user performance. At CDNOW, customer had option to maintain and Address book online making it easier to send music to friends and family this innovative technique of viral marketing helped strengthen loyalty and deepen customers’ commitment with brand. It developed strong community feeling among the users through Jazz club or classic club. It reaches out to its customers with personalized e-mails from Jason Olim and e-mail newsletters informing customers of news and releases relevant to the preference.
CDNOW was able to maintain its first mover advantage. It constantly added new functionality to the site and was very innovative in its offering. It ensured that its activity reinforces customer commitment and promises offered to customers. it was one of the first website to develop multifaceted, integrated communication strategy. It used online advertising, word-of-mouth communication and public relation to attract customers. Founders of CDNOW strongly believed that word-of-mouth powerfully influence online purchase decision.
The company began its marketing effort focusing on the web admirers in the early days of the business. It did not use any traditional marketing tools in the beginning of the venture but viewed online advertising as the way of both generating sales and building awareness it also appoint i-traffic as its online ad agency. On the one hand it had banner ads on the major internet content and service providers including, CNN interactive, AOL and on the other hand it had banners place on the more specific music-related sites like Billboard. It also stuck exclusive alliance with high traffic companies like AOL Yahoo!, Excite. It helped CDNOW generate both traffic and visibility.
CDNOW since inception had made public relation one of the highest priority tool in the brand building exercise. Mario Zoda, the public relation manager designed most of the public relation programs at CDNOW. They also realized very early that in the high-tech business, word-of-mouth is in particular is very important tool as it influences the purchase decision. Public relation helped generate word-of-mouth communication and influenced sales. They banked on the story how CDNOW was founded in the basement by two twin brothers with little money reflected the ‘American Dream’. The story helped them as Americans started associated themselves with the CDNOW venture which helped increase business.
CDNOW with development of the internet venture and competition realized that to build brand and grab share, it has to invest substantially on the traditional tools of marketing. It first turned to tool such as TV and radio. It also examined with print advertising in publication like Rolling Stone, spin, and variety.
Conclusion
CDNOW exploited its early-mover advantage and keeps ahead of competition. They developed a detailed understanding of its customers’ need that has enabled the company to create better product and effective market campaigns. CDNOW had personalized its product offering which was managed by the capable service team. The team was instrumental in building a reputation of excellence that is core factor of a successful Internet brand. CDNOW was one of the first website which understood the economics of online business. it reflected in its business model and media communication strategy.
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Once a leading music store, CDNOW was one of the most popular shopping stores since 1994. It was founded in February 1994 by twin brothers Jason Olim and Matthew Olim of Ambler, Pennsylvania. In the early days CDNOW was a telnet (text-only) service which was re launched in September 1994. In 2000, CDNOW was bought by Bertelsmann. In late 2002 Amazon.com purchased the rights to CDNOW from Bertelsmann and began operating the CDNOW web site. Although the CDNOW brand is still visible by accessing the web site at www.cdnow.com, it immediately redirects to www.amazon.com.